Refund and Returns Policy

Last Updated: 01/06/2024

Thank you for shopping at Drown Fire. We are committed to providing high-quality safety products and excellent customer service. Please read our Refund and Returns Policy carefully before making a purchase.

Refund Policy

Drown Fire offers refunds only in the event that an order is not fulfilled by us. If your order is not shipped or delivered due to reasons beyond our control, such as stock unavailability or logistical issues, you will be eligible for a full refund.

Returns Policy

Please note that Drown Fire does not accept product returns for reasons other than order fulfillment issues mentioned above. We strive to ensure the accuracy of product descriptions and images on our website to help you make informed purchasing decisions.

How to Request a Refund

If your order is not shipped or delivered within the specified timeframe and you believe you are eligible for a refund, please contact our customer service team at support@drownfire.in or +91-7247476161 within 7 days of the expected delivery date. We will initiate the refund process promptly upon verification of the non-fulfillment of your order.

Refund Processing

Once your refund request is approved, we will process the refund to the original method of payment within 30 business days. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment provider.

Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Email: support@drownfire.in
Phone: +91 72 47 47 61 61
Address: 402,Survey No. 212, Vista C Block, The Woods, Aundh Ravet BRTS Road, Wakad, PCMC, Pune – 411057

Thank you for shopping at Drown Fire. We appreciate your understanding of our refund and returns policies as we strive to provide you with the best possible service.